FAQs

About Spring Water

  • How is Spring Water collected?

    Spring water shall be collected only at the spring or through a bore hole that is adjacent to the point of emergence. Spring water collected with the assistance of external force to protect the water shall retain all the physical properties of and be of the same composition and quality as the water that flows naturally to the surface of the earth.

  • What is spring water?

    Spring Water means water derived from an underground formation from which water flows naturally to the surface of the earth.

  • What method of spring collection does Music Mountain use?

    Music Mountain gets its spring water from our own natural spring in the Ouachita Mountains. It is a natural free-flowing springs that produces over 500 gallons per minute (720,000 gallons per day). It is collected from the natural orifice and shipped in stainless steel tankers to our bottling plant in Shreveport, Louisiana.

  • Where does Music Mountain water come from?

    Some bottled water companies process and use municipal sources for their products. All of Music Mountain's products come from natural sources. Be sure to read the label before you buy. We use different sources for the different products that we produce.

About The Bundle Plan

  • Can I change my plan?

    Yes, we want you to always have the right plan for your usage. If you start to build too much inventory, we will suggest that you cut back on your plan. If you start running out before your delivery date, we will suggest that you increase to the appropriate number of units. You can adjust your plan twice per year at no additional charge to accommodate for seasonal usage. Just go the contact section on the website and e-mail your request or call 1-800-349-6555.

  • Does the cost fluctuate from month to month?

    As long as you do not change your plan or get more units than your plan calls for, your monthly cost will be same each and every month. There are no bottle deposits or any surprise charges. You can budget for one price, the same price every month. *If you order additional 5-gallon bottles, you will be charged regular price for the additional units.

  • How often does Music Mountain deliver?

    Your friendly Route Salesman will come by once a month, on the same day every month, so it’s easy to remember your delivery schedule. An example would be the first Tuesday of each month. Exceptions can be made for high volume commercial customers.

  • What are the advantages of the Bundle Plan?

    We listened to our customers and tried to take out the hassles by offering:

    • The Same Price each month
    • The Same delivery day each month
    • A water cooler for home use and small individual sized bottles for school, work, trips, etc.
    • No bottle deposits
    • No cooler rent charge
    • The ability to save $$ by using an easy to understand E-bill & E-Pay

  • What happens after I pick a Plan?

    Let’s say for example that you decide that the “Five unit” plan is best for you. Each month when the delivery truck stops by, We will deliver a total of five units. If you have 3 empty five-gallon bottles, your route salesman will replace those 3 bottles and leave you two cases of small bottles. If you have 4 empties, he will replace them and leave you one case. If you have 5 empties, he will replace them all.

  • What if I use more water than my plan calls for?

    You can order additional 5-gallon bottles for $7.99 each. Please keep in mind this cost would only be $5.00 for each additional bottle by moving to a higher bundle plan.

  • What if Im on a 5 unit plan and dont use all five units one month?

    The bundle plans are based on an average use. Some months you will not use all your water and you will start to build an extra inventory of the case water. Our water has a two year expiration date. Having extra water on hand can serve several purposes.
    It is a good idea to always have extra water on hand for emergencies, or when you have extra friends or family over.

    Second, if you ever run out of five-gallon water before your delivery day, you can always use the small bottles to get you by until then. With the price of fuel these days, it is too expensive to make deliveries other than on the regular scheduled route.

  • What products are being bundled?

    You get the use of a water cooler, 5 gallon bottles, and cases of individual size bottles, all for one low monthly price. The concept is that You have a water cooler and five-gallon bottles for using at home for drinking, cooking, coffee & tea and have small individual size bottles to take with you for school, work, trips, sports outings, etc. The small bottles also serve as a back up if you ever run out of water for your water cooler before your delivery day.

Bottled Water Industry

  • Does Music Mountain do anything else to insure the quality of their products?

    YES! We test every product, everyday on every production run based on the IBWA Model Code and FDA standards. Music Mountain Water Company is inspected and Certified by NSF (National Sanitation Foundation)  and SQF (Safe Quality Food Institute).

  • How is the bottled water industry regulated?

    The bottled water industry is regulated through multiple layers of regulation on the federal, state and industry level.

    Federal Level: The bottled water industry is regulated by the Food & Drug Administration (FDA). All bottled water sold in the United States must comply with the Quality Standards and Good Manufacturing Practices (GMP's) mandated for food production under Title 21 of the Code of Federal Regulation, Parts 103.35 and 129. In addition, under the Federal Food, drug, and Cosmetic Act (FFDCA), Section 402 (a) (1), bottled water is forbidden to contain "any substance in amounts that may be injurious to health," regardless of whether that water is produced domestically or by foreign corporations. FDA can and does enforce this provision.

    State Level: Louisiana has enacted laws that require bottlers to meet even more stringent standards than those currently set by the FDA. These laws include additional quality controls and manufacturing practices, definitions of the different types of bottled water, uniform labeling requirements and many more items which assist the consumer in making an informed purchasing decision.

    Industry Level: The bottled water industry is also self-regulated. IBWA, whose members comprise 85 percent of all bottled water sold in the United States, has developed a Model Code of Regulation which sets state of the art standards for bottlers and is the strictest standard for drinking water in the world. Presently, IBWA's Model Code has been used as the basis of bottled water regulation in 15 states which comprises 65 percent of the bottled water sold in the United States today. In addition, IBWA bottler members are required to annually undergo an unannounced quality control inspection conducted by a third party, internationally recognized inspection agency, in order to maintain their membership in the association.

  • Is bottled water merely tap water in a bottle?

    NO! Under federal and state laws it is illegal to merely take water from a tap, put it in a bottle and sell it as bottled water. The majority of the bottled water sold in the United states is from protected natural resources (wells or springs). Some bottled water companies do use municipal sources. These municipal water sources, however, already meet all EPA safety requirements for drinking water, and before they are bottled, undergo granular activated carbon (GAC) filtration to remove the chlorine and other volatile organic compounds that may be found in tap water, then are usually subjected to further treatment (reverse osmosis, deionization or distillation) which strips the water of all remaining chemicals. Key minerals may be added back for flavor. Then the water is subjected to a final disinfecting process, almost always ozonation (sometimes ultraviolet), which leaves no residual odor or taste. The label must state the source of the water (spring, well, municipal supply, etc.).

Your Water Cooler

  • How do I change the bottle on my cooler?

    Play Video

  • How do I clean my cooler?

    WARNING:  Do Not Use bleach for units with Hot Tanks!

    Your bottled water dispenser is virtually maintenance free — always ready to provide clean, refreshing bottled water at the press of a button. To be sure it stays in proper working order, however, you should spend a few minutes on basic care every two to three months.

    When it's time to replace water bottles:

    1. Unplug cooler. Remove empty water bottle.
    2. Drain all water still in the reservoir through the cold water faucet.
    3. Fill the dispenser reservoir with clean tap water (about one gallon). Dissolve one teaspoon of household bleach in one cup of tap water. Add this mixture to the tap water already in the reservoir. (There should never be more than one teaspoon of bleach per gallon of tap water.)
    4. Using a clean brush, scrub the inside of the reservoir. Let stand for five minutes.
    5. Drain this water through the cold water faucet only. Wipe the reservoir dry.
    6. Rinse reservoir by filling with clean tap water. Drain through the cold water faucet.
    7. If your cooler has two faucets, refill the reservoir with clean tap water. Drain through the second faucet.
    8. Place a new bottle on your dispenser. Plug in the unit and enjoy!

    WARNING:  Do Not Use bleach for units with Hot Tanks!

  • My cooler is leaking on the floor. What do I do?

    95% of water leaks are caused by a small hairline crack in the bottle and not by your cooler. A tiny crack may not be visible when you put the bottle on, but it will slowly overflow on the inside of your cooler. First, take the bottle off your cooler and place it outside or in the sink. Next, unplug the cooler and drain the remaining water through the spigots. If you put a new bottle on after a leaky bottle without draining your cooler completely, the next undamaged bottle may overflow also. Dry the area around the cooler, put a new bottle on, and plug the electric back in. Please tape a note on the cracked bottle so we can credit your account. In the other 5% of the cases, your cooler may have a broken spigot, or a loose or broken hot tank valve. After you have taken these steps necessary to determine that the cooler is improperly functioning, please call customer service. Sorry for the mess!